If You Prefer To Listen To The Podcast Click On the Play Button or Download It To Your Computer
It is true, most local business comes from referrals. Friends tell friends and the next thing you know your business is cranking out profits.
The problem is many local business owners don't understand how to get referrals from the internet. What am I talking about? Groupon? No, not Groupon, something much simpler.
Most business owners understand the cost of generating a new customer. Thousands of dollars are spent (and often wasted) on placing your message in front of multiple thousands of people via expensive Yellow Page ads, radio or television.
If someone actually responds to one of these ads, visits your store front or office, and maybe even buys something, most business owners FAIL to collect information or befriend their new customer.
The new customer walks out the door never to be seen or heard from again. This is money down the drain, and future payments never to be realized.
I don't know about you, but businesses that go out of their way to make me feel special, include me in their little tribe, and express an interest in getting to know me are businesses that I tend to re-visit, tell my friends about, and aim to help make successful.
Here are a few ideas to help build a loyal following (a tribe), connect more fully, and help your customer solve their problem.
First place you want to be seen:
Email In Box - Many business owners fail hugely here in two ways. First, if they have an email address, they send out obvious sales pitches, offers, and coupons. The business owner appears desparate and appears to only care about their customer's money. Big mistake! This is the fastest way to get blocked or ignored.
What if you instead sent helpful information, a video you found on You Tube that adds value to their life, or an article you wrote that will solve a pain or problem they have. There is a chance your email might be opened and read. At the end, you might tell them about a coupon you just posted on your site, but only in the post script. Avoid being a salesman, and instead be a friend. This builds loyalty, respect, and the view that you actually care about your client.
How do you get their email address? Ask them for it, and tell them you want to help them solve problems and save a lot of money. DO NOT say you want to send a newsletter. We all get to much email, so your email has to add value to their busy life.
Here is a free tip...do not use a template and include a long corporate looking deal. Write a simple 2 sentence email and direct them back to your blog (don't have a blog - get one!).
Here is an example,
Dear John,
I know you are busy, but I wanted to let you know how to avoid lower back pain while running. Here is a two minute video demonstrating this stretch. Click Here To Watch Video.
Take Care,
Joe from Endurance Sports
P.S. I just got a shipment of a new Brooks running shoe, it is pretty cool. Stop by and I will show it to you.
Second mistake: They collect the information, but fear they are bothering the customers. You are bothering them if you only send coupons. Become an indispensable educator and teacher, and you will have a customer for life.
Second place to be seen:
Facebook - let your customers into your private world and friend them in your primary account. Do not send them to your business page. That sucks. Nobody hangs out at corporate pages. I welcome all my site visitors to check me out on my primary Facebook page. I don't have anything to hide, and I would welcome the friendship. Oh, I also post all my blog postings on my personal page (on auto-pilot), so when I post, all my friends can see what I did. Some may even hit the Like button and share it with their friends. Get the picture? This is free word of mouth referral. I pay nothing and the information is spread to people I don't even know. Cool.
Here is how you do it. When you have contact, ask them if you can friend them on Facebook. Get their name do a search on Facebook and send a request. They can say no, but at least you expressed an interest. Nothing ventured, nothing gained.
I offer a free book, video course, and free membership at my site on the homepage of Local Marketing Makeover. The only way you can get the info is to become a free member, but I invite you to be part of my local marketing tribe. I am sure you have some great ideas that have worked, so let's build a community together that helps people.
Do me a favor? If you thought this was helpful, would you tweet this or post it on your Facebook page? Just hit the buttons below. Thanks